FAQ

We accept credit card and paypal payments. To complete your purchase with Mastercard or Visa via 2Checkout, switch the payment method to PayPal. Log in to your PayPal account or enter card details as a guest to complete the transaction. For Amex, Discover, JCB, you can proceed with card payment. Please note that PayPal is currently unavailable in Lebanon; kindly choose cash on delivery as an alternative.

We will only use your information to process your orders. Customer information is not shared with any third parties and credit card information is not stored with us. Please review our privacy policy for more information. 

Yes, we ship our products locally as well as internationally, through DHL and Aramex. Shipment fees will be calculated automatically when you proceed with the checkout. Shipping taxes may vary depending on the destination; please note that you will be in charge of these duties.

Yes cancellation will be accepted 24 hours after the order placement. If you would like to cancel your order, please email us within the time limit at co*****@ka*********.com  so we can assist you.

An order will usually take 1 to 10 working days to reach your premises. Depending on your location, and the selection that you’ve chosen. Please feel free to contact us if you’d like to inquire about the exact lead time of your future order.

In order to have information on your shipment, you should login and access your account page on this website. You will then find information about your order status.

We can exchange an item for a variant related issue, provided the item exists in stock. If you receive the item and you wish to return it, please email us at co*****@ka*********.com so we can assist you.

Please contact us at co*****@ka*********.com so we can get this sorted for you as soon as your receive your shipment.