Policies
Shipping & Delivery
When you place an order, you will receive a confirmation via email.
Shipping & Delivery fees are live rates from our trusted partners DHL & Aramex.
www.kaleicoffee.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Lebanon.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
Privacy Policy
**Privacy Policy for www.kaleicoffee.com**
Last updated: 23/01/2024
Welcome to www.kaleicoffee.com (the “Site”). This Privacy Policy is designed to inform you about how Kalei Coffee (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information. By accessing or using the Site, you agree to the terms of this Privacy Policy.
**1. Information We Collect:**
a. **Personal Information:**
– We may collect personally identifiable information, such as your name, email address, postal address, and phone number when you voluntarily provide it to us through forms on the Site.
b. **Non-Personal Information:**
– We may collect non-personal information about your visit to the Site, including the pages you view, the links you click, and other actions taken within the Site. This information is collected using cookies and similar technologies.
**2. How We Use Your Information:**
a. **Personal Information:**
– We may use your personal information to communicate with you, process orders, and provide customer support.
– With your consent, we may send you marketing communications about our products, promotions, and updates.
b. **Non-Personal Information:**
– We use non-personal information to improve the Site’s content, functionality, and user experience.
– We may aggregate non-personal information for statistical analysis and reporting.
**3. Information Sharing:**
a. **Third-Party Service Providers:**
– We may share your information with trusted third-party service providers who assist us in operating the Site, conducting our business, or servicing you.
b. **Legal Compliance:**
– We may disclose your information if required by law or in response to a legal request.
**4. Cookies and Similar Technologies:**
– We use cookies and similar technologies to collect information about your browsing behavior and enhance your experience on the Site. You can manage your cookie preferences through your browser settings.
**5. Security:**
– We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.
**6. Your Choices:**
– You can choose not to provide certain personal information, but this may limit your ability to access certain features of the Site.
– You can opt out of receiving marketing communications from us by following the instructions provided in those communications.
**7. Changes to this Privacy Policy:**
– We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Site.
**8. Contact Us:**
– If you have any questions or concerns about this Privacy Policy, please contact us at [co*****@ka*********.com].
By using the Site, you consent to the terms of this Privacy Policy. Please review this Privacy Policy periodically for any updates or changes.
Terms & Conditions
**Terms and Conditions for www.kaleicoffee.com**
Last updated: 23/01/2024
Welcome to www.kaleicoffee.com (the “Site”). These Terms and Conditions govern your use of the Site, and by accessing or using the Site, you agree to be bound by these terms. If you do not agree with any part of these Terms and Conditions, please do not use the Site.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Lebanon.
**1. Use of the Site:**
– You must be at least 18 years old to use this Site. By using the Site, you represent that you are at least 18 years old.
– You agree to use the Site for lawful purposes and in a manner consistent with all applicable laws and regulations.
**2. Intellectual Property:**
– All content on the Site, including text, graphics, logos, images, audio clips, and software, is the property of Kalei Coffee or its licensors and is protected by copyright, trademark, and other intellectual property laws.
– You may not reproduce, distribute, modify, or create derivative works from any content on the Site without the express written consent of Kalei Coffee.
**3. Product Information:**
– We make every effort to display accurate and up-to-date information about our products on the Site. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions or other content.
**4. Orders and Payments:**
– By placing an order on the Site, you agree to provide accurate and complete information about yourself and your payment method.
– We accept payments online using Visa and MasterCard credit/debit card in enter the accepted currencies. The cardholder must retain a copy of transaction records and Merchant policies and rules. User is responsible for maintaining the confidentiality of his account.
– We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspicion of fraud.
**5. Links to Third-Party Websites:**
– The Site may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content or accuracy of any third-party websites.
**6. Limitation of Liability:**
– To the fullest extent permitted by law, Kalei Coffee and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the Site or the products purchased through the Site.
**7. Governing Law:**
– These Terms and Conditions are governed by the laws of [Your Jurisdiction], without regard to its conflict of law principles.
**8. Changes to Terms and Conditions:**
– We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Site.
**9. Contact Us:**
– If you have any questions or concerns about these Terms and Conditions, please contact us at [co*****@ka*********.com].
By using the Site, you agree to these Terms and Conditions.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Refund Policy
For goods: If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
Reasons for return:
– The wrong product was sent by the merchant.
– The product is defective.
– The product was damaged in shipping.
– The product is tampered.
Customer has the right to cancel and request a refund when:
– The wrong product was sent by the merchant.
– The product is defective. The product was damaged in shipping.
– The item was not delivered on the agreed time.
For services: If you are not 100% satisfied with your purchase, within 120 days from the purchase date, we will fully refund the cost of your order.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
